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CUSTOMER SERVICE
Customer Service is our top concern at
Nova Cable. That's why we provide a variety of ways for you to find
answers to your questions, make payments, or get the technical support
you need. We're available to serve you by telephone or in person at our
convenient location.
We take pride in offering high quality, uninterrupted cable programming.
However, if you ever have a problem, we're happy to offer free service
calls for all cable-related issues.
GENERAL BILLING
INFORMATION
Your bill will arrive the
1ST of each month for the next month’s service, as we bill one month in
advance. Your bill will reflect a previous balance, charges for any
service changes or other adjustments that may have been made to your
account since your last month’s bill, any payments, plus your next
month’s charges for cable service and your balance due.
Your payment is due in
full by the due date noted on the bill. If we have not received your
payment within 15 days of the due date, an administrative fee will be
assessed. If your account becomes 45 days past due you will be subject
to disconnection.
Please review your bill
carefully each month. If you have any questions, please contact our
Customer Service Representatives at our office M-F 8:30 to 5:00 at
1-800-333-6682
BILL PAYMENT OPTIONS
1. Check
or Money Order via mail
2. Credit or
debit card via phone, call 1-800- 333-6682
3.
Monthly Auto Pay - Click Here
Nova Cable Management
Inc.
PO Box 793
Grand Haven, MI 49417
Office Information
Nova Cable Management,
Inc.
PO Box 793
Grand Haven, MI 49417
(616) 847-0072
(800) 333-6682
(616) 847-9409 fax
Business Hours:
Monday – Friday 8:30 am –
5:00 pm EST
Our offices are closed on
the following Holidays:
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Thanksgiving Day |
Christmas Day |
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New Years Day |
Memorial Day |
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4th of
July |
Labor Day |
TROUBLESHOOTING GUIDE
One of the advantages of
cable television is the clear reception you can expect. If problems do
arise, please check the troubleshooting guide below before calling our
offices or a TV repair service.
Check to make sure the
TV, VCR have not been unplugged.
Check to see if the
cable is connected to the TV, VCR; or check to make sure your TV is
on channel 3 or 4 (whichever your VCR is designed for) If you have a
Cable-ready Television, make sure the switch is set to "Cable" and
not to "TV".
Check to see if the TV
channel is set to the proper channel for reception (ch. 3 or 4) or
check the fine tuning adjustment.
Reprogram your TV or
VCR. Look to your owner’s manual for specific instructions or look
to the menu option on your remote control for "auto programming" or
"CATV programming"
Check horizontal and
vertical hold; check brightness and contrast or check the
connections.
Service Calls are free of
charge for problems which are directly related to the cable system or
equipment. Problems which are caused by the customer or customer’s
equipment will be assessed a service fee.
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